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Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff.

• Dual use – reference work and/or training manual
• Potential as a text book
• Applicable to a wider context than LIS – could be used for a whole HEI institutional approach to customer care or in local authorities/public services

• Sales Rank: #5083779 in Books
• Published on: 2010-03-29
• Released on: 2010-03-15
• Original language: English
• Number of items: 1
• Dimensions: 9.10" h x .60" w x 6.20" l, .83 pounds
• Binding: Paperback
• 262 pages

Review
This title is recommended for library administrators and courses in library and information science programs on public services management and improvement., Reference and User Services Quarterly

About the Author
Dr. Pat Gannon-Leary is a consultant and joint partner of Bede Research & Consultancy with Mike McCarthy. Prior to that, Dr Gannon-Leary worked as a researcher at the Universities of Northumbria and Newcastle. Her earlier career experience includes working in academic libraries in the UK and the USA in a variety of roles including Customer Service Manager. During that time she facilitated customer care courses for library staff.

Michael D McCarthy served as a Senior Officer in the Logistics Branch of the RAF, including 3 years as a specialist instructor to Officer Cadets. On leaving the RAF he moved into the management of Customer Support in major Aerospace Companies in the UK and in Sweden. He has wide experience of customer support activity throughout the European aerospace community, covering both major contractors and suppliers. Following early retirement, he has recently spent 2 years working in a support role in a University Library in order to obtain ‘hands-on’ experience of the demands of customer care in this particular environment.

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1 of 2 people found the following review helpful.
A seminal contribution to academic library 'Library Science' reference collections
By Midwest Book Review
The collaborative effort of Pat Gannon-Leary and Michael D. McCarthy, "Customer Care: A Training Manual For Library Staff" is a 242-page training manual for designing and delivering customer care programs for library systems of all types and sizes, including academic, corporate, and public libraries. Informatively enhanced with tables and figures, "Customer Care" addresses both general and specific issues while treating library patrons as 'customers' requiring services. Of special note are the chapters devoted to dealing with challenging situations and team building. Detailed and professional, "Customer Care" is a seminal contribution to academic library 'Library Science' reference collections and very strongly recommended reading for library administrators, policy makers, and staff members.

0 of 0 people found the following review helpful.
HELP ME PLEASE!!!!!!!!!!
By Eliza
Cannot shop in the kindle store, and send emails on numerous accounts but get no help or support from Amazon.

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[L594.Ebook] Get Free Ebook My Monster - Sig Woorde - Vlak 1 Boek 2 (Afrikaans Edition), by Kaz Campbell

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Leer om sigwoorde Boek 2  te lees vir Beginner lesers. Boek 2 het meer as 100 bladsye met kleurvolle en interessante foto's van Troeteldiere, klere, speelgoed, Werke, Nommers, gevoelens en posisies en hul ooreenstemmende woorde. Dit is die tweede Boek in die My Monster leer lees Reeks. Werk deur hierdie reeks van boeke en jy sal in staat wees om jou kind te leer lees en hulle 'n massiewe voorsprong gee. Daar is 3 Sig Woord boeke in Vlak 1 (enkel woorde en foto's) en elke boek dek 7 verskillende gebiede. Die boeke in die leer om te lees reeks is almal getel, so begin by Boek 1 en hou aan werk deur hulle. Vlak 2 boeke (daar is ook 3 boeke op hierdie vlak) wat ook sigwoorde bevat, maar in plaas van 'n enkele woorde, is hulle gekombineer in kort frases en eenvoudige sinne. 'n Foto vergesel elke frase of sin ... wat dit makliker vir jou kind maak om te lees.

• Sales Rank: #2292990 in eBooks
• Published on: 2015-11-30
• Released on: 2015-11-30
• Format: Kindle eBook

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[V135.Ebook] Download Ebook Losers Weepers (Finders Keepers Book 2), by Nicole Williams

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***New York Times Bestselling Series***

If we didn’t know darkness, we couldn’t fully appreciate the light.

Garth Black’s more familiar with this concept than most people are. He hadn’t just lived in the dark for the majority of his life—he thrived in it. With a mom who’d bailed on him and a dad whose understanding of coddling started and ended with a bottle of whiskey, Garth had never been expected to rise to any sort of occasion other than following down the same dead-end paths.

That changed when he fell in love with Josie Gibson. After years of pulling each other closer before shoving the other way, they finally stopped shoving. Josie’s love is like nothing Garth’s ever experienced. He holds it close. He holds it sacred. He would do anything to preserve it and keep it from pollution, even if that means removing himself from the picture.

Garth might have been allowed a temporary furlough to bask in the light, but that pass has been revoked, and he’s been swallowed again by the dark. Will he revert to his old ways of hurting those he cares for most? Will he go back to the same destructive patterns . . . or will it be worse this time?

We can’t know light without first knowing dark . . . and Garth Black’s about to get acquainted with the dark in a whole new way.

• Sales Rank: #95852 in eBooks
• Published on: 2015-02-23
• Released on: 2015-02-23
• Format: Kindle eBook

Most helpful customer reviews

0 of 0 people found the following review helpful.
5 heartfelt stars!
By megnk1
Gut-wrenching. The gorgeous Garth finally has everything the way it's supposed to be when tragedy strikes. Poor broken Garth!

"How could one moment, one flash in time, be responsible for changing my whole existence?"

What I loved most about this book was Josie's strength and determination. She was even more stubborn than Garth and that's saying something! Her love was unconditional and she had to fight long and hard to prove that to Garth. While his heart was in the right place I really wanted to knock sense into him a few times while reading this.

Such an emotional roller-coaster of a ride, the writing was so addictive that I couldn't put it down.

0 of 0 people found the following review helpful.
Love it!! I missed Garth!
By Amazon Customer
Nicole Williams never disappoints me. I love her books!! I missed Garth, Josie, Rowen and Jesse. ⭐️⭐️⭐️⭐️⭐️ awesome! ❤️ now off to read the next.

0 of 0 people found the following review helpful.
Five Stars
By Amazon Customer
Great read. Loved it.

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[F949.Ebook] Download PDF True Horsemanship Through Feel, Second Edition, by Leslie Desmond, Bill Dorrance

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Expert horseman Bill Dorrance chose the name True Horsemanship Through Feel because “feel” is the language of horses. Learning that language can expand any horseman's knowledge and abilities—whether he or she is learning to ride, train, or compete. In a writing style that is generously detailed and packed with meaning, Dorrance directs the reader’s attention to the many subtle things about how horses and humans act and interact. In these pages, he urges us to reach toward a deeper level of insight into horses and their riders, as he shares a wealth of helpful information. With hundreds of illustrations, True Horsemanship Through Feel takes the reader step by step through the basic challenges that have characterized horse-human relations for centuries. Drawing on his years of experience, Bill Dorrance has crafted a book that imparts knowledge previously available only by word of mouth.

• Sales Rank: #577615 in Books
• Brand: Brand: Lyons Press
• Published on: 2007-08-01
• Original language: English
• Number of items: 1
• Dimensions: 11.00" h x .94" w x 8.50" l, 2.55 pounds
• Binding: Paperback
• 384 pages

Features

• Used Book in Good Condition

Review
“If you take away everything that Bill is known for—his roping, the rawhide work, his horsemanship, all of it—what you find you have underneath is a really fine human being.” 
—Buck Brannaman, author of The Faraway Horses and Believe
“Bill Dorrance has a long lifetime’s knowledge of horses and how they work, and his insights are unshakably his own, because he’s lived them. For Leslie Desmond to have captured the style and substance of this remarkable man so faithfully, in such a beautifully produced book, seems hardly less than miraculous.”
—William Steinkraus, Olympic Champion in Show Jumping (1968)
and Chairman Emeritus, U.S. Equestrian Team
“Everyone from dressage competitor to team roper to trail rider can find something of benefit when he opens the book to learn True Horsemanship Through Feel. How fortunate for the industry that Leslie Desmond has documented the master’s techniques.”
—Western Horseman Magazine
“[True Horsemanship Through Feel] is pure Bill, full of stories and explanations [while he] gently presents the reader with this way of working with a horse. It is a gracious and generous gift of his experience of a lifetime.”
—Kathy Peth, Foundation Quarter Horse Journal
“Bill’s straightforward and logical approach to horsemanship was unmatched. His methods were inspirational and enlightening . . . his encouragement to find a deeper level of insight into our horses and ourselves was, and still is, very refreshing. Bill and his ways will live on in this wonderful book.”
—Randi Peters, Natural Horse Magazine 

From the Back Cover
“If you take away everything that Bill is known for―his roping, the rawhide work, his horsemanship, all of it―what you find you have underneath is a really fine human being.”
―Buck Brannaman, author of The Faraway Horses and Believe
“Bill Dorrance has a long lifetime’s knowledge of horses and how they work, and his insights are unshakably his own, because he’s lived them. For Leslie Desmond to have captured the style and substance of this remarkable man so faithfully, in such a beautifully produced book, seems hardly less than miraculous.”
―William Steinkraus, Olympic Champion in Show Jumping (1968)
and Chairman Emeritus, U.S. Equestrian Team
“Everyone from dressage competitor to team roper to trail rider can find something of benefit when he opens the book to learn True Horsemanship Through Feel. How fortunate for the industry that Leslie Desmond has documented the master’s techniques.”
―Western Horseman Magazine
“[True Horsemanship Through Feel] is pure Bill, full of stories and explanations [while he] gently presents the reader with this way of working with a horse. It is a gracious and generous gift of his experience of a lifetime.”
―Kathy Peth, Foundation Quarter Horse Journal
“Bill’s straightforward and logical approach to horsemanship was unmatched. His methods were inspirational and enlightening . . . his encouragement to find a deeper level of insight into our horses and ourselves was, and still is, very refreshing. Bill and his ways will live on in this wonderful book.”
―Randi Peters, Natural Horse Magazine

About the Author
Bill Dorrance (1906–1996) was a legendary livestock rancher and horseman.

Leslie Desmond is an international horsemanship coach. She lives in Germany.

Most helpful customer reviews

21 of 21 people found the following review helpful.
Bringing it together - for you too.
By Carol Johnson
I've 'studied' with Ray Hunt and Tom Dorrance for over 20 years. Putting things in writing from these guys is difficult. If you really want a change in your life and your horses life you will listen, learn, feel, and read this. It's there. Your thoughts in writing. Desire to be better is there, don't dismiss it. This is about your life which has an affect of how you and your horse (other animals, dog, cats etc) and people react to you and you to them. I used many of these ideas in teaching for over 30 years. It is basic to communication. We get too complicated and think of ourselves when communicating. "The horse is trying to be stubborn, the kid is just a teenager, etc". Well, figure out a way to communicate. Oh my, when you do it feels so good to everyone.

If you have to have more written down in order to communicate and have almost simple steps, you will find that Parelli has done so in his DVD's. It is there, in a different format but the bottom line is what Bill Dorrance is trying to tell you.

Leslie has taken the awesome task of organizing Bill's words so those of us who WANT a quick fix to our problems, can get a little closer to that. As Ray Hunt says THINK. It isn't like asking and getting an answer right away. You have to THINK and really FEEL. Some people will never get it, they don't want to think --- just want the quick answer.

This way of communicating is so important for horses and animals. They want you to communicate with them. It isn't easy, you have to read, think. read, think. But oh boy, when it starts to come you will be amazed, find peace in yourself. Give it a try.

1 of 1 people found the following review helpful.
Top of the line book
By R. Hanes
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26 of 26 people found the following review helpful.
Lots of Excellent Concepts and Direction
By Licensed Therapist
I for one am so glad this book was written, then fine tuned. While only part way through as this wonderful tome is not a quick read but something to digest slowly, working on exercises in succession until they are done well has proven immense. "Practice does not make perfect. Perfect practice makes perfect." By investing time in yourself and your horse(s), using this possibly as a new way of thinking about and feeling the horse so s/he can feel of you, progress towards unity is nearly assured. It is the next best thing to having Bill Dorrance himself right next to you.

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&>NOTE: You are purchasing a standalone product; MyProgrammingLab does not come packaged with this content. If you would like to purchase both the physical text and MyProgrammingLab search for ISBN-10: 0134089456/ISBN-13: 9780134089454. That package includes ISBN-10: 0134058437/ISBN-13: 9780134058436 and ISBN-10: 0134058224/ISBN-13: 9780134058221.

"For college-level Computer Science courses in Python" Basic Programming and Problem Solving in PythonAs one of the most widely used programming languages in the software industry, Python is desirable to both learn and teach. "Introduction to Programming Using Python" is designed for students eager to learn about the world of programming. Applicable to a range of skill levels, this First Edition textbook provides students with the tools to harness the powerful syntax of Python and understand how to develop computer programs. The compactly written text leverages highly focused chapters, diving deep into the most significant topics to give students an in-depth (rather than superficial) understanding of the language. Using real-world examples and data, the author illustrates practical usage of Python in a way to which students can relate. The text itself is readable, organized, and informative, discussing main points of each topic first and then addressing the peripheral details. Students learn good programming habits the first time-bringing them in line with the best modern programming practices.

• Sales Rank: #463023 in Books
• Published on: 2015-03-02
• Original language: English
• Number of items: 1
• Dimensions: 10.70" h x .60" w x 8.30" l, 1.71 pounds
• Binding: Loose Leaf
• 432 pages

About the Author
"David I. Schneider" spent over 32 years teaching at the University of Maryland, has published an impressive 28 books over the past 18 years. He is the author of several best-selling texts, including his Visual Basic Series with Prentice Hall. Why are his books best-sellers? Students people love his extensive use of examples and applications--a concept that stems from his teaching experience and results in books that are "tried and true." His best-sellingVisual Basic texts have been successfully used for many years and have received consistent praise from both students and instructors.

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0 of 0 people found the following review helpful.
Five Stars
By marlinwife
Exactly what my daughter needed for her college class.

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• Sales Rank: #5770035 in Books
• Brand: Brand: Haan Publishing
• Published on: 1993-08-01
• Original language: English
• Number of items: 1
• Dimensions: .0" h x .0" w x .0" l, .0 pounds
• Binding: Paperback
• 216 pages

Features

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Clint Arthur inspires and educates Entrepreneurs around the world so that they can live lives filled with Freedom, Power, and Adventure…

Freedom to run your life and your business any way you want…
Freedom to make your own hours…
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Freedom to fulfill a career vision you once thought possible only in your dreams...

Power to make things happen in your personal and professional life…
Power to be effective…
Power to get things done…
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Power to be the man or woman you’ve always wanted to be...

Waking up every day with the thrills that only come to those who live with a true sense of Adventure…
Adventure in your personal life…
Adventure in your business & career…
Adventure in discovering your true potential as a leader...
Adventure in discovering who you really are as an Entrepreneur and a Human Being…


Donald Trump, Warren Buffet, and Clint Arthur are some of the most recognizable business leaders to emerge from the Wharton Business School. Clint Arthur’s emphasis on personal responsibility has propelled his 11-year entrepreneurial career to leadership of his industry niche, with clients including Ritz-Carlton, JW Marriott, Four Seasons, Starwood Resorts, MGM-Mirage Corporation, and Trump International Hotels.

*****

“Congratulations! You’re Have Been Selected...”

That’s the way the letter from the Dean of Admissions starts out when they send you that gorgeous fat envelope in the mail letting you know that your dream has come true -- they want you. I’ll never forget how my heart was pounding as I pulled that bulging cream-colored packet out of my mailbox and ripped it open. It was the culmination of years of focussed hard work and dedication to my vision of attending the world famous Wharton Business School.

I started preparing to go to Wharton when I was just 14 years old. Three and a half years later I had the GPA, SAT scores, Achievement Tests, AP Classes, Extracurriculars, Letters of Recommendation, and everything else it takes to claim a spot among the most elite students in the world.

Luckily for you my friend, with this book, I’m giving you instant admission to those hallowed halls -- and best of all, I’ll be there every step of the way as your personal tour guide, so you can cut out all the fluff, and focus only on the most important stuff.

Now you’re probably a bit skeptical. That's normal and healthy.

4 Reasons To Believe What I Say:

I’m an actual graduate of the Wharton Business School, and I earned my spot in the class of ’87 on my own. Nobody in my family had ever gone to an Ivy League university before, my dad’s name was not on any of the buildings, and I did not know anybody who had ever donated any money to the school.

I not only made it all the way through to graduate and get my sheep skin, but I was a top student at Wharton, earning a 4.0 GPA in my Entrepreneurial Management major.

After I graduated, my favorite and sharpest professor brought me on as his Teaching Associate for the MBA Business Planning class. When it came to handing out the marks, at 21 years of age, I was the one putting big red A’s B’s and C’s on the MBA business plans!

I’ve used the secrets you will learn in this book to succeed as an entrepreneur since 1999, and today I’m the President and sole owner of the Five Star Butter Co., a top supplier for many of America’s finest restaurants, hotels, and resorts. Wharton’s lessons and wisdom enable me to compete in thrive in today’s tough economy, and my sincere desire is to help you achieve your life dreams and business goals too.

One of Wharton’s biggest lessons was that it’s more than just about business. The great people and leaders who come out of Wharton live rich 3-dimensional lives. And I hope that I can help you do that too.

• Sales Rank: #1028397 in eBooks
• Published on: 2011-03-13
• Released on: 2011-03-13
• Format: Kindle eBook

About the Author
Clint Arthur is a graduate of the Wharton Business School, a successful entrepreneur with over a decade of experience running his own business, and the bestselling author of "The Last Year Of Your Life," "The Income Doubler," and "What They Teach You At The Wharton Business School." His famous personal transformation experiences, training programs, keynote speeches and frequent appearances on Network TV and hugely syndicated radio shows inspire millions of people to go bigger in their life, to amplify their voice, live more intensely, and make a huge impact on the world.

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4 of 5 people found the following review helpful.
Awesome Read, Inspirational Business Book!
By Richard Kelley, M.D.
[[VIDEOID:mo3F39SJP66J0VF]]Review by Richard Kelley, M.D.
Clint Arthur's book, 'What They Teach You at the Wharton Business School' makes you think about, not only how you can create a great business life, but how you can create a great life that brings you a whole lot of happiness and satisfaction. Clint teaches you how to think about becoming and being a success in all areas of your life. As a business owner, he reminded me of an important concept, particularly in the midst of a recession; He says, "A dollar today is worth more than a dollar tomorrow." That phrase and the concept behind it is simple but has profound consequences if not acknowledged by a business owner, where one's cash-flow is concerned. This book is fun to read and reinforces the importance of believing in yourself and loving yourself enough to take the best care of yourself possible....something I advocate, as well. Not a hardcore business book, if that's what you're looking for, but a worthwhile book, written by a business-savvy, successful entrepreneur who has been around the block and has some lessons to pass on, that only experience can teach.

2 of 2 people found the following review helpful.
Getting IT Going, for Entrepreneurs and More
By Stephen Hobbs, EdD
Short, simple, to the point - ah, that is the recipe for a book geared towards entrepreneurs. In his own fun way, Clint has shared helpful insights for entrepreneurs. Nay to anyone involved in any kind of organization for we are all entrepreneurs and intrapreneurs when we truly get it! Enjoy the read ...

6 of 8 people found the following review helpful.
On the same TOP level as Napolean Hill and Anthony Robbins!
By Herb J. Leary
My five year old daughter and I were fortunate to sit next to and meet Clint on a flight last year. He is one of those rare people that understands how to get the most juice out of life! Read this book and you may get more out of it than you college education. Remember...the SMARTER (not harder) you work, the luckier you get. Clint looks for opportunities and makes opportunities happen and so can you. I highly suggest reading this book now.

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In Equal Rites, New York Times bestselling author Terry Pratchett brings readers back to Discworld, a fantasy universe where anything can happen—and usually does.

A dying wizard tries to pass his staff on to the eighth son of an eighth son. When it is revealed that the he is a girl named Esk, the news of the  female wizard sends the citizens of Discworld into a tail-spin.

With their biting satire and limitless imagination, it is easy to understand why 80 million Discworld books have been sold worldwide. Equal Rites possesses rich characterizations, a journey of awareness, and even a hint of romance from master storyteller Terry Pratchett.

• Sales Rank: #24855 in Books
• Published on: 2013-01-29
• Released on: 2013-01-29
• Original language: English
• Number of items: 1
• Dimensions: 7.50" h x .61" w x 4.19" l, .0 pounds
• Binding: Mass Market Paperback
• 272 pages

Review
"Truly original....Discworld is more complicated and satisfactory than Oz.... Has the energy of The Hitchhiker's Guide to the Galaxy and the inventiveness of Alice in Wonderland....Brilliant!"

-- A. S. Byatt

- The first seven Discworld titles are being reissued with stunning new covers, publication coincides with 21 years of Discworld anniversary and the hardback publication of "The Celebrated Discworld Almanak" and "Going Postal".

- "If you are unfamiliar with Pratchett's unique blend of philosophical badinage, you are on the threshold of a mind-expanding opportunity." --"Financial Times"

- "Persistently amusing, good-hearted and shrewd." --"The Sunday Times"

- "Pratchett keeps getting better and better... It's hard to think of any humorist writing in Britain today who can match him." --"Time Out"

From the Back Cover

Every world has its rules—even a flat onecarried by four elephants riding on a giant turtle. That's why a dying wizard is searching for an eighth son of an eighth son to bestow his wizardly powers upon before meeting Deathin six minutes. Unfortunately it is quicklydiscovered—though not quite quickly enough—that the newborn babe the wizard anoints just before bidding the Discworld adieu is, in reality,a girl! What's done cannot be undone—despiteold Granny Weatherwax's attempts to bringthe child into the witchy fold—and little Eskis now a wizard, through and through. And she's destined to bring chaos and confusion to the all-male faculty of Ankh-Morpork'sUnseen University . . . who are alreadyfairly addled to begin with.

About the Author

Sir Terry Pratchett, OBE, was the author of more than 70 books, including the internationally bestselling Discworld series of novels. His books have been adapted for stage and screen, and he was the winner of multiple prizes, including the Carnegie Medal. In January 2009, Pratchett was knighted by Queen Elizabeth II in recognition of his services to literature. Sir Terry, who lived in England, died in March 2015 at the age of 66.

Most helpful customer reviews

72 of 76 people found the following review helpful.
Start the Discworld series here
By Melissa Snell
This is the third book in Pratchett's "Discworld" series and the first one I read more than ten years ago. Since then, Pratchett has gotten steadily better as a writer; his work, generally speaking, has gotten tighter and funnier at the same time that it shows more depth. Those of you who first encountered the Discworld later in the series will probably view Equal Rites as a less impressive effort. It is, after all, difficult to go back to the earlier work of an author whose recent books have given us such high expectations.
This is a shame, because unlike the first two books in the series, Equal Rites holds up fairly well on a second reading. The plot moves a little slowly in places, but the characterizations are rich and the story enjoyable. Gently (and sometimes not-so-gently) lampooning the trappings of Fantasy novels, Pratchett gives us a humorous and touching adventure that I found quite satisfying.
Though all of the books in the series can pretty much stand on their own with regards to both plot and character, there is something to be said for reading them in order. The reader gets to follow along with the author as an entire fictitious world materializes in his mind. I can't help but feel that the best time to meet a character is the first time he's presented to the reader, as is Granny Weatherwax in this book. Encountering her again in Wyrd Sisters and Witches Abroad is only that much more enjoyable.
I heartily recommend Equal Rites as an introduction to the Discworld. Then, I suggest you waste no time in finding Mort for an encore.

28 of 29 people found the following review helpful.
Fun, Fantasy & Equality
By Pamela B. Garrud
OK, I'm not used to reviewing novels, so you'll pardon me if my literary style is not up to scratch. This book was given to me by a friend who decided I had to read it. This is the third book in Pratchett's "Discworld" series. I haven't read any of the others and it was not necessary to do so in order to thoroughly enjoy this book.
In a different reality from ours, where the world is a flat disc supported on the back of a giant tortoise, lives a little girl named Esk who is mistakenly appointed a wizard in a world where females can't be wizards (it's against the lore). Granny tries to raise Esk in the way of witches instead, but finds she can't fight the fait accompli. Like it or not, Esk is meant to be a wizard.
The message of equal opportunity does not hit the reader over the head, although the message was probably more blatant a decade ago. Esk needs to go to wizard university in order to control her powers, but the university is just for males. Granny, the prim traditionalist, is against Esk doing all these "unnatural" things, but turns out in the end to be the biggest "feminist" of them all.
Along the way, there are fun, good humour, smiles, ethereal monsters, flying books and orang-utan librarians.

16 of 17 people found the following review helpful.
Witchcraft vs. wizardry on Discworld
By Eileen
When Eskarina was born she was bestowed with a dying wizard's magic staff and his powers because the wizard mistakenly thought she was the eighth son of an eighth son. Granny Weatherwax, the town witch who delivered young Esk, knows that the girl must now learn to control the extraordinary powers she has been bequeathed before they start to control her. She takes Esk under her wing and begins to teach her about witchcraft and magic. After Esk has had several years of apprenticeship, Granny decides to enroll Esk in Unseen University, the training ground for wizards. The two of them set off for Ankh-Morpork, the home of the famous wizard school. But everyone in Discworld knows that wizardry is the bastion of men and that a woman can never become a wizard... or can she?

In "Equal Rites," Terry Pratchett parodies gender stereotyping and discrimination as Esk is confronted with society's view of the differences between witchcraft, a traditionally feminine profession, and wizardry, an exclusively male domain. As Granny sees it, wizardry is high magic composed of science, "jommetry" and power, while witchcraft is a magic grounded in nature, herbs and "headology." Esk feels she can handle either type of magic and she turns wizardry on its ear as she proceeds to demonstrate what she can accomplish. Before reading this book, I thought that Rincewind was the most bumbling of wizards. I now realize that Unseen University is full of them!

This book is not as wickedly funny as the two books that precede it, but it does contain several humorous scenes such as the magic conjuring duel between Granny and the Archchancellor of the university. Although Pratchettisms are sprinkled here and there throughout the book, the story line takes precedence over the satire. Sometimes the metaphorical descriptions of the landscape and sunlight of Discworld go a bit overboard. As a result I give the book only four stars instead of the five I gave the previous books in the series. I did enjoy the story, however, especially the characterization of strong-minded and wise Granny, who is depicted as a non-stereotypical witch who abhors flying on broomsticks and who looks down upon the traditional fortune telling and parlor tricks favored by so many other witches. I look forward to reading the other Discworld witch books.

Eileen Rieback

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